Hi Mike,
I hope that you've been able to avoid any of the nasty effects of that big blow you all had down that way, and I imagine it's been quite a geographical adjustment you've had to make in taking your new position.
I agree that the later Fisher California products were better than their sales indicated. However that was a failure in marketing and not of design or manufacturing. The semiconductor manufacturing equipment company that held Fisher California obviously didn't understand what they owned or how to run it. One fallacy I see continuously bandied about on these forums is that Fisher California was in danger of bankruptcy. Simply not true, because I looked at the balance sheets of the parent company and they had plenty of cash which they could have injected, had they desired to do so. Obviously there was not such a desire and they looked to unload the company as they had lost interest.
In regards to the small coil for the Edge. Having field tested the Edge, I recall the marketing individual responsible for releasing that information had been out for a medical reason, possibly maternity leave. I learned this via Richard Howe whom I'm sure you will recall.
As to the mistake in wiring of the small coil. I believe that was an issue of the C$ & Edge coils being released at the same time which caused a mix-up. That was a one time event of an accessory coil that is not shipped with a detector unit.
As to current failure rate as a percentage of numbers sold, that would be one thing if units sold were a very high number with a singular failure per customer. But that is not what is being reported by many users. Individual owners are having multiple failures of a single unit, with coils being in that mix. As is being related by a current poster on the F75 forum, his unit is going back for the third time. As far as I am concerned this individual has the patience of Job.
If I may be so bold as to suggest that addressing these QC issues via customer service action is not what is needed. That keeps the individuals in Customer Service & Sales constantly putting out brush fires, which has to be very stressful. It needs to go back to Engineering & Manufacturing to take the onus off of the front line people, or the front line people are going to get burnt out. Mike you shouldn't have to be spending your weekends responding to posts on Internet forums!
Recently I have seen posts relating that Fisher product is now being made in Mexico, which brings back very bad memories for me personally. ABC(name altered) corporation for years supplied my company with switches from their manufacturing operations in the Mid-West. The failure rate at that point was in the low single digits percentage wise, which was manageable. They decided to "improve their bottom line" and moved all the machine tools to Mexico. Suddenly failure rates out of the box zoomed to 80%+ and they cost us tens of thousands of dollars on our manufacturing line. And no, the products never left our factory, everything is 100% QC'd and if there was even any glimmer of doubt, the products were re-worked. We then told ABC to stuff their switches where the sun don't shine, and redesigned our circuit boards to accept a competitor's switches. Fast forward a couple a of years and we find ABC once again darkening our doorway begging to be re-considered as a supplier, since we had been one of their largest customers for that particular switch line. They informed us they had learned their lessons with Mexico and moved manufacturing to China. We determined to take a sample of switches from them, which when tested had a failure rate that was actually better than the original U.S. based operation had been. Sad to say but most companies have moved their switch manufacturing to China, and that's just the way it is. But Mexico my amigo does not give me warm & fuzzy feelings!
Regards,
BarnacleBill