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I need advice on sending my Explorer II in for repairs...............

A

Anonymous

Guest
I bought an Explorer II from a pawn shop and has a wobble of the upper shaft where it enters the control housing. The camlock lever doesn't seem to stay when closed and is easily opened. Any advice on procedure to sending it in to Minelab would be appreciated as calling first, e-mailing them or anything that might be helpful....................
 
Would call or E-mail Minelab U.S.A. and imagine you would need to send in control box area and middle rod. Complete explanation on paper will allow the techs to evaluate. It appears to me the camlock is broken and imagine if you check the pin will find it cracked in that area..Early Explorer XS units had this problem and were replaced with new plastic. Never heard of this problem with the newer 11 model and would imagine the unit damaged by previous owner and ended up in a pawn shop. Quite a find in a pawn shop if I must say if you bought for a decent price as they are quite expensive new.By the way Minelab U.S.A has some great people working for them so do expect courteous competent service without a doubt..
 
Anytime I buy a metal detector, or anything else for that matter, in a pawn shop, I feel there's always some chance that the item was stolen at one point or another. Those who bring items to sell or pawn into the pawn shops in my area must have a valid drivers license or picture ID in order to either sell or pawn an item. The item is held for about two weeks before it is allowed to be placed for sale and they work in close alliance with the local police department. One time I bought a defective White's 4900 D and sent it in to White's for repairs. About a week later I received a call from an Albany Oregon police department inquiring as to where I had found the 4900 D. After explaining I headed back over to the pawn shop with my receipt and got my money back after they confirmed the stolen detector with the same police department. The good news was that White's, probably feeling sorry for me, sent me a used but in perfect working order 5900 Di Pro. How's that for customer service and satisfaction !!......................
 
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