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I dislike arrogance, Fisher arrogance!

G

Golden Silver

New member
One thing that can be said about Bounty Hunter and that is that they are a helpful, polite bunch. You can call them on their dime (800#) and you can talk to someone that can help you and if they can't they transfer you to someone that can. You can write them an email and they answer promptly. IOW, they're accessible.

NOT SO WITH FISHER! Such arrogant SOBs! My emails have never been answered, they don't have an 800# for hobby metal detectorists although their industrial branches do, and I left a voice mail about the never-appearing F5 and didn't hear from the person. One cannot wish such a company well nor support it.

Golden Silver
 
Strange, I found them quite helpful. They even called me to get an alternate address so I'd get my F75 back quicker. I don't know about emailing them, but the service people always returned my calls in a matter of a couple of hours.
 
Use the same 800# and ask a Fisher question & get your answer? Bounty Hunter & Fisher are ownder by First Texas now.....or am I missing something here?
 
Your not alone there, but not all the customer service people are like that.
Just depends on who you get. Most of them want to do right by you if they can.
When I called and tried to get some answers about DVD's for their machines I got the run
around and patronized to the point of wanting to gag. The machines are simple to use but so are many of
the Garretts like the Ace 250 but they STILL put out the DVD for people like myself who want to SEE how the machine works.
I'm not alone in that. To me thats the big difference between Garrett and Whites VS. companies like Fisher.
It's just one of many reasons why Garrett and WHites will always be the best of the best, even if they do
put out an ocassional dud from time to time.
But don't be too hard on all the customer service people at Fishers. Most of them are ok people but you
can run into the ocassional SOB as you call them. Thats true where ever you go. Also keep in mind how you might sound
on the other end of the phone. While your reading them they are reading you as well.

Good luck.:yo:
 
[quote Bill Ladd]Use the same 800# and ask a Fisher question & get your answer? Bounty Hunter & Fisher are ownder by First Texas now.....or am I missing something here?[/quote]
I called one of the industrial 800# and asked the person for the hobby detector department 800#. He went to look it up and sounded surprised when he did not find one and gave me, instead, 915-225-0333. When you call long distance and you get put on hold while they transfer you to a person who may not be at their desk you don't know if anyone is going to answer and the money is slowly dribbling away. In this case I got a recording to leave voice mail which I did and why I called, etc.

BH, Fisher, & Teknetics are owned by First Texas but I can visualize each company not necessarily communicating with each other and being independent under one roof. The person for whom I left voice mail may still call me but I will be surprised if he does.
 
[quote robert roy]Your not alone there, but not all the customer service people are like that.
Just depends on who you get. Most of them want to do right by you if they can.
When I called and tried to get some answers about DVD's for their machines I got the run
around and patronized to the point of wanting to gag. The machines are simple to use but so are many of
the Garretts like the Ace 250 but they STILL put out the DVD for people like myself who want to SEE how the machine works.
I'm not alone in that. To me thats the big difference between Garrett and Whites VS. companies like Fisher.
It's just one of many reasons why Garrett and WHites will always be the best of the best, even if they do
put out an ocassional dud from time to time.
But don't be too hard on all the customer service people at Fishers. Most of them are ok people but you
can run into the ocassional SOB as you call them. Thats true where ever you go. Also keep in mind how you might sound
on the other end of the phone. While your reading them they are reading you as well.

Good luck.:yo:[/quote]
I understand and appreciate what you say. But I'm an intelligent person and know how to communicate in writing and vocally. My emails to Fisher were well constructed and I could never sound like someone they want to ignore or avoid. But ignoring emails, whether intelligently constructed or from someone not as well versed in communicative skills still should not be ignored.

Here's what their reply is to an email requesting an Instructional Video for the F4 which I was considering buying:
Dear ...,

Thank you for contacting Fisher Labs. Your feedback is being reviewed and will be forwarded to the correct department. We appreciate your interest in our company and will do our best to respond in a timely manner.

Thank you,
Fisher Labs
1465-H Henry Brennan
El Paso, TX 79936
915-225-0333
email: info@fisherlab.com

And it took 2 attempts for my request for a F4 Instructional Video before they answered. But they kept me waiting for 2 weeks because they said they would respond. Then I had to resend my request and got another reply like the above and about a week later they responded.

But to have 800# for their other branches and not have one for our hobby is not nice.
 
The brochures from Fisher have an 800 number listed . . . . . http://fisherlab.com/hobby/documents/f2sellsheet-HR.pdf

800-672-6731

Be surprised if the number does not get you to someone that can answer your questions . .

Andy
 
I just sent a Fisher back to be worked on and didn't have any problem. Prompt service and they called me back as requested when I had questions. Guess it just depends on who you talk to there like most everywhere else.
 
[quote Andy Sabisch]The brochures from Fisher have an 800 number listed . . . . . http://fisherlab.com/hobby/documents/f2sellsheet-HR.pdf

800-672-6731

Be surprised if the number does not get you to someone that can answer your questions . .

Andy[/quote]
That's interesting and I thank you. I feel a little silly because while that page is for the F2, they have a similar page for the F5 which I have accessed a few times to help me make up my mind about acquiring the F5 and I just looked at it again and that page also has the 800#; something I didn't pay attention to. Why this number is not found on their Contact Us page or in a search and why the industrial branch guy was not able to find it I'll find out tomorrow when I call them.
 
[quote vlad]n/t[/quote]
Could that be because BH is turning out more models than Fisher and BH needs help as they might be swamped while the Fisher people are sitting around twiddling their thumbs? :stretcher:

But, seriously, folks, I did receive a call from Mike Scott at Fisher today.
 
I never got a DVD for the F75 I BOUGHT and I am the Prince of Wales, The Duke of Duck tape and the Bees Knees. When I walk into a room where the President is seated, he stands up.

If I do not like a company, I do not do business with them. (.)
If you prefer writing for a response, you can save $$$ on your phone bill.
How about cutting some slack for your fellow man/woman because someday you may need the same.

If you want it NOW! you will still have to wait your turn in line with the rest of the world that wants the same thing, right %$#@&^ NOW! Even if you are a Princess. Even if you are Paris Hilton. ( Especially if you are,....)

I had to wait a long time for my small coil from my dealer. I saw the distributor, and he did not have them. So what did I do? I was understanding. I waited 4 months.
Knowing that, I did plan ahead and ordered with p l e n t y of time allocated for the delivery.

Maybe someday there will be a movie on the Internet you can watch.

Above all, this is a HOBBY. You are entitled to have fun.
The professionals (all brands) do something else with their free time and do not spend it on forums looking for squeaky wheels to gush over.

Enjoy the Hobby!

Sunny Jim
 
HI,Andy my name is Kevin Arbogast I sent you a self address stmped envelope about 4 weeks ago and I've not seen or heard anything from you .
It was about building a test garden,can you check and see if you have sent it out here is my address, Kevin Arbogast
7855 Eileen Drive
Macedonia,Ohio 44056-2222 Thank You!
 
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