HEA GUYS WHATS THE LATEST ---ON TESORO'S WARRANTY:confused:

[SEMPERFI61]

HAVE HEARD SO MUCH BULL ,SO LETS HEAR SOME FEED-BACK ?I HAVE HEARD EVERYTHING FROM $100 BENCH TEST TO SECOND HAND OWnERS?cannot get a straight answeri hope its not true,but you can never tell?---------------------bill

 

[Hombre]

Hey Bill

I talked to you about this over the phone a couple of weeks ago about this subject, ya getting "oldtimers disease"? I told ya that they tuned up a couple of my old Tesoros for nothing other than a $15 shipping fee from me one way, they paid for shipping back to me for nada.............Tesoro has a great service dept. and warranty. I can't say enough good things about this subject. Rusty Henry and the other good folks at Tesoro have always treated me alright.....................Hombre

 

[gmanlight]

LIFE if you bought it new and maybe even if you did not .

 

[ToniSteve]

I just called today, Lifetime, you pay shipping there, they pay it back. They match your shipping method.

Steve

 

[BarberBill]

I sent in a coil cover that didn't fit properly and requested another cover and extra rubber coil washers, silicon grease and a new seal for my Tiger Shark, all at no charge - said it fit under warranty.
HH
BB

 

[D&P-OR]

ToniSteve----When you say lifetime warranty w/free shipping one way--do you mean for the second (or 3rd) buyer as well as the original buyer?---Is that what Tesoro told you over the phone today?---That's been the $64,000 question here.-------Thanks, Del

 

[fowlercharles]

My 20 plus years of now and then returns to Tesoro have always been that if it had a TESORO decal on it, Tesoro did whatever it needed done(soon too) in order to get it going again, and it didn't matter if it was 1st. . 2nd.,3rd, or whatever owner, and as far as I can remember I never paid anything except the one way ship to get it to them and they pay the freight back to you.Also,any Batt doors, or Batt pack etc. small stuff that at you need they always throw that in, in most cases at no charge too. That kind of service is a fact and that ain't no BS! HH Charlie

 

[ToniSteve]

Hello,
It states in the warranty the original owner.

Kind Regards,
Steve

 

[slingshot]

Call THEM about your particular situation, ask THEM what needs to be done, and let THEM tell you. The reason I say this is because THEM has always treated me correctly.

 

[D&P-OR]

THEM'S a pretty good outfit (Tesoro)!--One of the best!-------Del

 

[Brokensignal]

I had a problem last year when i first got the Vaq,with the coil connector.I boxed it up and sent it to Arizona and it was back quick.I think like a week! Tesoro is great! What a great metal detector company! The best?...............................???????.

 

[ToniSteve]

Yes I think calling them is the best idea, I called. I did not ask if they would do warranty work for me if I did not have a warranty and did not have it coming as the original buyer. I am sure they have integrity and we need to have that in our dealing too! I don't think it is wise to try to run such an excellent company into a hole asking for something we did not pay for. Other then that for the person who got a guaranteed for life machine, they deserve it. And from what I have heard get it and more. If you expect integrity show it too!

Kind Regards,
Steve

 

[downeaster]

Had to send one back to Tesoro (the first time in many years) and although I wasn't the original owner and was willing to pay, the wouldn't accept anything. Great detector and great company!

 

[silversmith]

Yes, CALL them. They don't seem to answer E-mails. Well if the warranty's that good, I guess I better toss my big Weller back in the drawer.

 

[slingshot]

Yes, CALL them. They don't seem to answer E-mails. Well if the warranty's that good, I guess I better toss my big Weller back in the drawer.

I tried e-mailing them and after I realized I had the protocol wrong, it got thru and they sent a catalog (I had spelled it catalogue) and the explanation that the MDI was still in progress and hoped to have one soon.

 

[Dang]

Sent in a old 2nd Toltec 100 a few yrs back stating "Not the original owner" requesting a estimate for repairs. Before I knew it it arrived on my door step repaired and with a new Battery holder to boot.
If those Tesoro brothers ever run for office they have my vote!

 

[amcjavelin]

I can vouch for this to as the warranty is the best you'l find, I bought a vaquero used and did'nt quite think there was something right and some one told me go ahead just call them and I got vince himself and explained my problem and he said send it in and we'll scope it out and if it's going to be anything where have to make repairs we will call you first before anything is done

 

[tab-nabit]

Man I heard nothing but good stuff on Tesoro warranty. Until I read the replies, I didn't know about the shipping. I have heard some on not being the original buyer and they took good care of customers. Now I see why folks say their warranty is the best. I have never sent in any detector in all my years of detecting, but it's nice assurance knowing who Tesoro customers are treated. They put that 1 or 2 years thing out the window and back up their product. Nice.

 

[marcomo]

Tesoro warranty and customer service is the best!!!!!!!!!!!!!!!!!!!

 

[S.TexasKevin]

[size=medium]I owned a second hand Lobo ST, loved that machine, and an original Lobo second hand. I sent the original Lobo in and explained I was not the original owner and to let me know the repair cost. They fixed it, shipped it to me, and took the time to hand write out some instructions on the machine FREE of charge. I sold both machines and bought the Tesoro Tejon new from them. I will buy new from them from now on because they treated me better than I deserved. I will be buying a Sand Shark from them in the near future.[/size]