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Got excal back
- Thread starter don tyler
- Start date
Don Tyler
Well they sell a zillion units because they are the best and since electronics do not last forever they have quite a few to repair. I to have had to wait a couple of months for a repair during the busy season however I have 2 more as backups so I can continue to hunt with the best. If you are a serious water hunter you will have at least one back up. A few gold rings takes care of the additionML said:
I agree Erikk, I own two excals, I send them out every couple of years to be checked out or have something changed.I always have an extra to hunt with. I cannot say why it takes so long for repairs, it could be they are running the shop with a small crew since the move from Las Vegas. I don't know. But the one I just got back runs like a charm. Don Tyler
Erikk - Rather then people having to own three Excals in order to not be without one for several months, maybe Minelab (with the 156% increase in profits they made last year) should look into hiring more than two techs to support the large number that have been sold. That would actually be proactive in avoiding a potential situation down the road. Their sales have obviously increased over the years and the fact is, they can't keep up with the repairs. Imagine a year or two down the road. Sorry for the rant, but I have been a buyer of office equipment for a state agency for many years (copiers, fax machines, mailing equipment, etc) as well as service contracts and warranties for these items. There is no way that any vendor source that we utilize could get away with the turn around times that Minelab does. As you can tell, I'm big on customer support after the sale. And I'm hoping that my Excal or Sov GT don't break down ever again (fingers crossed).
If people would send in a BROKE machine instead of a machine that changes tones and nulls and does'nt get any depth because it is out of adjustment or got a bad cell in the battery it would'nt take so long. I was very happy with my Minelab service and got it back before I was expecting it. Yours may be behind one that the knobs don't CLICK. Sorry just venting a little. HH 
The ones that are easy fixes are those that are broke that don't work, but the ones that work fine and have to be tested for a long time to find a problem that is not there or one that is intermittent take the time and ties up the rest of the ones that are broke. At one time i was told there were many detectors sent in that seem to work just fine, but were sent in because they thought they needed a tune up, some were sent in because someone new to the detector didn't think they worked right as it didn't work like they thought they wanted it to work instead of learning the way it did work. All this ties up the repairs of others as the technician spends the time trying to find a problem with one there is not problem. Like you say if they are broke then they do know what to fix, fix them, test them and send them back, bet they could get them back a lot faster.
During my breakdown period I also had a Infinium LS being repaired (new machine 3rd replacement) I have 3 excals because I have 2 with WOT coils and the 3rd is an Excal 2 that is still under warranty. I live in FL and hunt year round 4-6 days a week weather permitting. My equipment gets USED and nothing electronic lasts forever as you must know or you wouldn't be buying more and more office equipment. Do your faxes and copy machines ever break? Do they get fixed instantly? Do they need to be pressure tested to 200 feet? Are they exposed to salt water on a constant basis? I think for the most part given the number of detectors sent in, the ones that actually need to be repaired & not just have the adjustments explained to the user, Minelab is doing a pretty good job. As for owning 3 excals, I also have an Infinium LS, Sea Hunter MK2 and a Whites BH300-different beaches require different detectors. I also find that by alternating the detectors they are not used as heavily as if I had just one and besides I canML said:
hershey1 said:If people would send in a BROKE machine instead of a machine that changes tones and nulls and does'nt get any depth because it is out of adjustment or got a bad cell in the battery it would'nt take so long. I was very happy with my Minelab service and got it back before I was expecting it. Yours may be behind one that the knobs don't CLICK. Sorry just venting a little. HH
Unless you totally submerge your units an older Sov would make a great back up. Once you get used to the Minelab tones a PI may disappoint (It did in my case). Did they provide an ETA for your repair? I hear that they are getting quicker at turnaround times but haven't actually heard from anyone that got a unit back fast. 35 to 45 days seems to be the norm.