Miss Martinez is brand new on the job still in training, so it may not be the only call that either fell through the cracks or is on a list waiting to be taken care of, sorry about that. That's the bad news, but the good news is that she's smart and a fast learner. Try giving a call back & give it another shot, say that Dave Johnson sent you.
The other good news is that she's replacing her brother Hector, who........ just happens to have an EE degree....... so we stole him for engineering dept.!
From your description of the problem, it appears that the machine will have to come to El Paso, control box and searchcoil both (but not the tubing stuff if there's no problem with that). And being off warranty it's gonna cost you something. If the searchcoil cable connector is defective, you'll probably need a new searchcoil since those connectors are pretty much non-repairable. If there's a problem with the mating connector on the electronics box, for our techs who know how to do it, that's a relatively simple repair.
Sorry, I can't give you an actual cost estimate, that'll have to come from customer service dept.
--Dave J.
Chief Engineer, FTP-Fisher
