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Garrett service disatisfaction

S

sparkster

New member
I plan on taking John Edmonton's advice and calling the Garrett service department back and speaking to someone. I was talking to someone who represented himself as a Garrett Vice President when I made my original complaint to Garrett. I respect the fact that Garrett gave me a discount on the new coil and headphones. They still have no right to keep my old coil and headphones. That is my property not theirs. I was told by the lady in the service department that that is company policy. I should have stood my ground right then and there and demanded to talk to the Vice President once again, but I did not.

I resent the fact that some forum members think this may be a made up story by a an unhappy customer or a false statement by another manufactures representative to make Garrett look bad. I guarantee you you are wrong. I'm a 69 year old retiree that has the means to purchase any detector or accessories that I want. As a matter of fact I own 9 different detectors and an arsenal of coils and accessories for each. I do not need to make up any stories and all I have said is factual.

I have had my AT Pro repaired once before by Garrett's when the pin pointer quit working. The service at that time was perfect. The service I received this time with my broken mounting bracket on my AT Pro was not. I posted a question on this forum before I shipped my unit in for repair, asking if anyone else has experienced the problem with the box mount breaking right at the depth of the screws length. There were several people that responded yes they have had that exact problem. Most of their replays were send it in, Garrett's will take care of you. Garrett's required I send my coil in with the unit. Why did the need my coil? I did not complain to them that it was not working. I buy a new coil on their recommendation and they keep mine? Anyone in their right mind knows that is not right.

I love my At Pro. It is a great tool. You can check all of my posts and see that I have said this is the best detector on the market for the price or any price up to &1000.

Just because I make a complaint about their service some of you forum members want to say this is probable made up? And make me look like the bad guy. Well, all of you that feel that way are dead wrong.
 
I don't doubt your story or experience. I simply believe Garrett gave you a discount in lieu of keeping your old coil. However, if you had turned down the deal and wanted your old coil back you should have received it. Not be forced to buy another.

I have had my ACE 350, AT Pro and Pro Pointer repaired by Garrett. The people I spoke to or emailed were all very helpful and professional. The only thing I thought should have been passed along is what the problem with the ATP was. And when I asked I was told. I simply wanted to know if I had done something to cause the malfunction, I did not. I also think Garrett should notify customers, by email, when the unit has been returned.

I believe Garrett often does not pass on repair information for trade secret reasons. Not giving competition ammunition.

As far as not being able to locate your unit. I am not sure why that would be. I know that my ATP had arrived at Garrett, according to the shipping company's tracking info, but Garrett had no information on it the next day. This was explained that it would not be logged in from the mail room until the next day if it arrived in the afternoon. I believe part of this is due to the 10 day turn around, it gives them an extra day when they have a backlog of repairs.
 
Now I don't feel so bad about my boycotting them!, nice people over there at Garrett but unfortunately they sponsor some bad things like the buffoons on tv, with that they permanently lost me as a customer, and my Whites Trx blows the pro pointer away...bye bye Garrett...
 
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