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Garrett Pro-Pointer Failure and Customer Service

R

RacerX

New member
My Pro_pointer failed on a hunt. I've never heard of one failing so was pretty surprised.

Figured I had a loose/shorted wire or something and could fix myself. I unscrewed the internals and slid electronics out and when I did so the switch caught on the housing and disintegrated. :laugh: Put it back together best I could and gave to a buddy to ship out for repair.

He attempted repair and did further damage, breaking a wire I think. He put it back together and boxed up for shipping.

We were honest with Garrett and explained why the thing was such a mess. :clapping:

Today I recieved a brand new Pro-Pointer in the mail.

Honestly due to the damage we did I wouldn't have faulted them fro denying repair/replacement.

Apparently they treat their customers similar to another made in the USA product......:usaflag:........ Whites electronics.

THANK YOU GARRETT!
 
That's nice to know RacerX. I love my Garrett PP and I'm not sure what I'd do without it. Works insane !
HH
Scott
 
I just purchased a New Garrett Pro-Pointer and Love it. I have had nothing but good things to say about Garrett.
 
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