Garrett customer support isn't normal,

[Reggie]

...it is the absolute greatest! Twice I have sent in my detector with intermitent problems in the field, which they could not replicate in the repair shop, even after hours of trying. Intermitent problems are difficult that way, like when you take the car to the shop to fix the widget, and the widget acts normal for the first time in 2 weeks. Now,after two all-out efforts, they think they have figured out that either my battery supply cord or my battery holders (which I did not send in with the unit) may be the culprits for the eratic problems. So they replaced the cord and are sending me new battery holders, without questioning whether I'm dreaming (I'm not; been doing this 30+ years). In fact, they repaired both without charge, and have told me that if these repairs do not work, that I am NOT to send the unit to them, but they will send for it at their expense and send me a new one to take its place. How's that for customer support? I wish my car, refrigerator, t.v., etc, etc, manufacturers would do half as well. I'll tell you, Garrett's shop is the best I've ever experienced in more than six decades! Thanks Garrett team, and Goooo green....

 

[Uncle Willy]

Yeah one has to travel a far piwece to find a company like Garrett. Most companies only wish they could be half as good

Bill

 

[oldrivers]

I doubt their customer service is matched anywhere

 

[John-Edmonton]

They have been in business a long time and know happy customers spread the good experiences by word of mouth. They are #1!

 

[Mick in Dubbo]

Yup.They are fantastic over here in Oz as well. The local importer can't do enough for you. Top marks.
Mick Evans.

 

[robert roy]

Yes. They are number one and beat out companies like Fishers and I'm sorry to say even Whites.
RR

 

[SEJayhawk]

The 1 time I've needed them they were great!

Just curious ...... what kind of problems were you having?

 

[Rainman]

I bought my first Garrett when they came out with the ADS II in the early 80's and have always received exceptional service. Unmatched by any other company I have dealt with.

 

[Reggie]

The 2500 came home today and works like a charm. I can tell they overhauled it, but can't tell what they did-except make it work as new. Hopefully this will be a final fix. THANK you BRAD and team Garrett. I do appreciate your hard work. Reggie

 

[Cupajo]

Hi Gang,

Customer service is beyond compare!!!!! You bet!!! If you ever need it. I have two XL500 PI Detectors over 25 years old that still work perfectly and have never been back for anything. How's that for quality???

Way to go Garretts!!!!!!!

Regards,

Cupajo