Fores Core no longer working only 30 days??

[eureka77]

Purchased on 3-8-16 from kellyco. Was working just fine yesterday but when I went to the park today and cut it on it made the usual start up beeps and right after that it just makes a continuous overload siren sound. It wont stop no matter what I do. On the screen in the startup menu on the bottom it just says overload. This is my very first brand new expensive detector, I was very proud of it and never abused or mistreated it. This makes no sense to work then not. I've checked all connections and put in new batteries. What do I do now? Will kellyco help or does it go back to Turkey? Is there a warranty? Any advice from folks who have had something like this happen will be very much appreciated. Thank you.

 

[GroundScanner]

This has happen to my new Racer when I got it. Call Kellyco and ask them to replace the coil. I believe it may be the coil. As the coil on my Racer had to be replaced form the very same reason , the overload would go off as soon as I turned it on. After I received a new coil it's been fine up until the ear broke on it. Now I have the new coil ears coil. Hope Kellyco treats you right. GS

 

[eureka77]

Since Im over the 30 day mark by a few days will they still help? Is says on there site that hassle free 30 day return and what not but then on the bottom is has a list of detectors that aren't covered by this and the list is pretty much all the popular detectors, lol including the Nokta.

 

[Monte]

Purchased on 3-8-16 from kellyco. Was working just fine yesterday but when I went to the park today and cut it on it made the usual start up beeps and right after that it just makes a continuous overload siren sound. It wont stop no matter what I do. On the screen in the startup menu on the bottom it just says overload. This is my very first brand new expensive detector, I was very proud of it and never abused or mistreated it. This makes no sense to work then not. I've checked all connections and put in new batteries. What do I do now? Will kellyco help or does it go back to Turkey? Is there a warranty? Any advice from folks who have had something like this happen will be very much appreciated. Thank you.

First, you have only been registered on Findmall for 2 months and made but 17 posts as of now, so let me presume you might be new to any detecting Forum.

Since you mentioned this is your "very first brand new expensive detector" I will also presume that you are either new to the metal detecting hobby have only had much less expensive detector models. You bought it from Kellyco so you have to get it at a discount, but the MSRP of a FORS CoRe is $699 w/o Pro-Pack, and in today's market, $699 is NOT what most of us consider an 'expensive' detector to be, but more in the mid-price range.

Detector failures can and do happen. I have had brand new detectors [size=small](4 of them)[/size] that were faulty and either not working currently or not, all right out-of-the-box from White's, some from Garrett [size=small](2 models)[/size], from Tesoro [size=small](2 models)[/size] and from Minelab [size=small](1 model)[/size], and I am referring to the detector electronics itself, not search coils. I have had several bad search coils [size=small](at least 6 in the last 10-12 years)[/size] from White's either brand new or within the first couple of hours of use, and from Garrett [size=small](only 1)[/size] and Tesoro [size=small](again only 1)[/size], and I mention this only to call attention to the fact that 'it happens.'

In each case I dealt directly with the Dealer first. It is important for the Dealer to know about any problem, and also good for them to know they have a Customer who has a problem and needs to be taken care of. Second, if I didn't get a hold of the Dealer, I contacted either a Repair/Service Center or the Manufacturer.because it is important for them, also, to know about any issue and to get things resolved.

I did NOT go on any Forum and post about problems I have because (1) That's not really what the Forums are for, and (2) You will usually NOT get anything resolved by making a Forum post.

Let me add one more comment here about shopping for and buying detectors. I am of the opinion that a savvy consumer will not just shop around for a particular detector, but also shop around for a Dealer, keeping in mind that price shouldn't always be the determining factor. Some detector dealers seem to have very commendable service and customer care and satisfaction, while there are other dealers out there who have a bit of history or reputation of providing poor service after-the-sale. Just a hint to be a bit picky about who you deal with in the future.

Now, to the FORS CoRe problem you are having, I can't help you any more than any other Forum reader and poster. It could be caused by a defective search coil, but kind of doubt it because I have never had, or used, or heard of Nokta search coils being bad.

It could have been caused by too weak or faulty batteries, but I read where you changed them so that's not likely the problem.

I suggest you contact your Dealer, a Nokta Service Center or the Manufacturer to get the issue resolved because it is hunting season, the FORS CoRe is a terrific multi-purpose detector, and that means you are missing out ion the fun you should be having. Also, did you only get it with one search coil? If you have a 2nd coil, swap coils and check it out again. Also, make sure the Sensitivity isn't too high or the search coil close to any metal object to cause the 'overload' response.

Monte

[size=small]Oh, one more thing. Are you sure your "brand new" FORS CoRe really was a brand new, unused specimen? Perhaps you bought one of the units that gets returned under their 30-day trade-in policy? I know when I worked for Compass we got a 'new' Challenger X-100 that didn't work that a gal bought "grand new" for her husband. Checking the labels on the box by carefully peeling them back, we concluded she was perhaps the 6th or 7th buyer to receive that same detector, and it had been used and tampered with by a former short-time owner. Just make sure you unit was absolutely new and not a return.[/size]

 

[eureka77]

Thanks for posting fellas. Monte I'm not sure how to take your post bud. I won't get defensive though as I know allot of translation is lost in text. I respectfully disagree about what a forum is used for though. I believe whole heartedly that posting about a problem has its place in the forums. There is always some one more knowledgeable about things than we are. Case in point with my problem, what if some one else also expierenced what my detector is doing and knew what the fix was and replied, ''oh what ya got to do is. ......''.
Out of curiosity, do you work for or have you received free stuff from Nokta? Hope it didnt seem like i was slamming um, im on my 4th set of batteries with my machine and brag about it to all my buddies. I did my research before buying and liked what I seen about Nokta, including customer service. I contacted kellyco. and Nokta first but being the weekend I knew I wouldn't get a response until Monday so I hit the forums for maybe a simple Fix or if I did have to send it in, just a little info about what to expect ie: is it covered under warranty still, and how long is the process etc. Etc.. like ya said it's prime time to be detecting.
I am new to findmall and appreciate y'all letting me join the community here. Ive been a member on another forum since 2010 and I like that site allot as well, just seems there's more about Nokta over here.
Your right, the ForesCore is mid level and all my other machines were entry level. Still allot of money for a hobby item though, at least to this poor country boy.
I'll be sitting like king Creases when my Nokta finds me that treasure though. Haha.
Take it easy and HH

 

[californiagold]

Do you have another coil that you can try on the core? If so does it still have the overload? Ive had coils from many makers fail. Usually after some use. But ive had a couple that were broke right out of the box. I have tested Nokta/makro gold detectors for them for since they made gold detectors and yes I even had 1 big coil that overloaded when you turned it on. It was never used. It happens to all companies. They replaced the coil very quickly and are the best around for customer service. Mine was the only overload coil that ive heard. There was a broken ear coil problem that they straightened out real quick and as far as I know are good now. There is probably a good chance that it could be your coil. Once it gets replaced, youll probably be good to go. It is a good idea to ask people on forums about issues or hints, tips, or techniques help. Some issues sometimes could be something simple and some member might have the quik answer. Good luck

 

[Monte]

Thanks for posting fellas. Monte I'm not sure how to take your post bud. I won't get defensive though as I know allot of translation is lost in text.

Yes, a lot of translation is lost, and I often include comments or hints to readers other than the initial poster as the Forums are a way to learn and get information. Some can read through what I said and understand what I meant.

As for the issue you are having with the FORS CoRe, it is something covered by the warranty as long as it is a defective coil or control system, thus a good Dealer should be contacted first, and the Manufacturer second, if necessary, especially if a Dealer doesn't seem to be very helpful with a customer's needs after such a short period of ownership.

I respectfully disagree about what a forum is used for though. I believe whole heartedly that posting about a problem has its place in the forums. There is always some one more knowledgeable about things than we are. Case in point with my problem, what if some one else also expierenced what my detector is doing and knew what the fix was and replied, ''oh what ya got to do is. ......''.

You stated that you researched the Nokta product and I would think you might have viewed other brands, such as Makro, their sister company, and various Forums. Doing so you might have noted some posts by people with a problem. Some problems can be addresses with more of a question about an issue more thwn a grip-=sounding comment in the subject line.

For example: Makro Racer's worked fine, but there were some problems with some of the early search coils, especially the standard 7X11 and even the 5½X10 DD coils. I had my standard 7X11 cool ears break from my first Racer, and that coil was replaced. I also had a coil ear breakage problem with the 5½X10 DD Racer coil, but I never asked for it to be repaired or replaced because it was a pre-release/introduction coil and I felt I ought to give time for production and introduction of the Racer to not be interrupted. I plan to ask for a replacement of that coil in the near future.

Makro/Nokta took care of the coil problem with an improved search coil, then they did more R&D and came out with a completely new 7X11 DD for their Racer 2 that is the same as the 7X11 DD for the Nokta FORS series models. But this had been addressed time and time again and shouldn't have been a continued topic of discussion because the fix had been made, it had been/has been brought up all too often, and anyone reading the Forums ought to know this. Besides, they should have first contacted their Dealer and, if not satisfied, contacted the Manufacturer.

I mentioned the general topic of detector and coil issues in my reply go you to hint to others. Besides, there have been too many little complaints that never should have been made, such as the battery door accidently falling off a Nokta FORS CoRe. You have a CoRe, can you see that battery door 'accidently' falling off' for no reason at all? I sure can't. Through the years I have read Forum posts of detector related glitches that shouldn't have been, such as:

"They should change coil connectors because mine screwed on crooked" ... all because they didn't align it to screw it on straight!

"The camo pattern used doesn't match my wooded area." ... So they want to start an issue about the Manufacturer's choice of camouflage.

Or a gripe because they use a white color or a black color or a brown color for the search coil. Many times we see posts where someone complains about how much a detector weighs and state it is too heavy, but the real concern isn't weight but balance, and often they have never held and handled the model they complain about. One such critter is the Nokta FORS CoRe because they look at it and consider it to be heavy and poorly balanced. You and I and many avid detectorists know better.

So I look at the issues based upon the subject heading. In your case, in almost sounds like you have a detector that has an overload issue and it is brand new and practically unused. However, in this post you state that you have gone through four sets of batteries in it and that makes the complains come across quite different, at least to me. I guess a subject heading such as: "Has anyone experienced a frequent or constant overload alarm sound?" would have come across to me a little differently.

Out of curiosity, do you work for or have you received free stuff from Nokta?

No, I do not work for Nokta or Makro, but I kind of wish I did. Actually, I wish I was a Nokta and Makro Distributor based over here on the West side of the USA because, if I was, I would stock more accessories, such as all the available search coils and rods and environmental covers, etc., and I would also be out and about doing shows and events, as well as getting active Dealers or Representatives established for both brands to handle the Racer series and FORS series models.

Have I received "free stuff" from Nokta and/or Makro? Yes, I have, and I am sure most active Forum users out there are aware of that. By the way, I have also received "free stuff," mainly metal detectors and search coils, from Compass, D-Tex, Discovery, Fisher, Garrett, Gold Mountain Technologies, Minelab, Tesoro, Troy Custom, White's and a few other companies since 1974, but I have also purchased most of my metal detectors from these and other detector makers.

For example buying three Makro Racer's last year in addition to the pre-production unit I was sent for evaluation. I also bought two Nokta FORS CoRe's, one from a private party, Steve Herschbach, and I purchased a Nokta Pointer last September for a group presentation. I also bought three sets of FORS series environmental covers that came from Kellyco, and four sets of them for the Makro racer's from Metaldetector dot com.

Other than the Tesoro's I own that I bought, the only detectors I own to use in my arsenal are Nokta and Makro units. I don't own any other brand, and even if I w3as provided one for evaluation, as I have been, I wouldn't likely keep it in my personal arsenal because I ask a lot out of a detector to meet my needs and wants. It just so happens the Racer series and FORS series models do, and they excel at what they do with the right search coil.

There are very good reasons why the Nokta Detector and Makro Detector folks have selected me to do some product evaluations of their model designs, just as they have Steve, Keith, California Gold and a few others, and I certainly won't hide the fact I use the models I have been given for review .... especially since they work so well.

Hope it didnt seem like i was slamming um, im on my 4th set of batteries with my machine and brag about it to all my buddies.

No, I don't think you were slamming them, and I am sure your issue will be resolved in a timely manner. Also, I am glad to see you've burned through four sets of batteries in the first month of using the CoRe because that is how we learn and master our detectors.

Sorry to hear you have a problem and if I were your Dealer, I'd take care of you very quickly. I don't know where you live, but if you were close to me I'd be glad to help you out with a loaner unit until your CoRe is returned.

I did my research before buying and liked what I seen about Nokta, including customer service.

Nokta/Makro Detectors have the absolute best customer service and very impressive customer interaction on the Forums. A level of professionalism that other detector makers ought to take note of.

I contacted kellyco. and Nokta first but being the weekend I knew I wouldn't get a response until Monday so I hit the forums for maybe a simple Fix or if I did have to send it in, just a little info about what to expect ie: is it covered under warranty still, and how long is the process etc. Etc.. like ya said it's prime time to be detecting.

Yes, it should be a warranty covered issue and the Dealer ought to help get this resolved quickly.

I am new to findmall and appreciate y'all letting me join the community here. Ive been a member on another forum since 2010 and I like that site allot as well, just seems there's more about Nokta over here.

There are a lot of very good folks on these Findmall Forums, and yes, there is quite a good bunch of activity on both the Makro and Nokta Forums. Glad you are here, and we all welcome your participation..

Your right, the ForesCore is mid level and all my other machines were entry level. Still allot of money for a hobby item though, at least to this poor country boy.
I'll be sitting like king Creases when my Nokta finds me that treasure though. Haha.
Take it easy and HH

Yes, I know it is money well earned, but it is also money well invested in some quality detectors. If not, I wouldn't have purchased several myself for family and friends.

Matter of fact, I am interested in what makes and models folks plan on bringing to our Welcome-to-Hunt Outing in mid-May out of Wells, Nevada on the 19th thru 22nd of May. I think I am going to e-mail everyone on the WTHO Contact List tomorrow because we saw some anticipated models in both of last years outings, with a notable increase in some brands and models. It will be interesting to get some feedback and then post a simple tally of what participants are planning on using.

I hope your Overload issue is quickly resolved. I had asked before if you had tried a different search coil as that can help narrow down the problem you are having. I trust you'll be back using the CoRe very soon.

Monte

 

[mtsheron]

Eureka..............egos abound on all forums. I have been AWOL lately but just simply call Kellyco first and see what they suggest and go from there. I would be surprised if Kellyco does not take it upon themselves to rectify the issue themselves.

And yes, forums are for asking help so I am not going to write a manifesto to you explaining my self worth. God Bless and hope you get it taken care of. Great detector and while some folks would consider this a "not expensive" detector, some it is, due to expendable income on hand. But I find those who find self worth in downing people feel good about pointing these things out. I guess it makes them feel good in life.

Brother march on and see what Kellyco will do for you. I love Kellyco and use them a lot.

 

[Stoof-tabsallday]

Eureka,
Any update on progress with your CoRe?
Was it handled?