Fisher Service...Please Read This...:super::clapping::super:

[Richard@BackwoodsDetectors]

I bought a new 1270 to add to inventory and when I took it out of the box I noticed a couple of places that had been touched by a hot soldering iron and under the armrest was scratched pretty bad...I sent it to Fisher last Monday by Priority Mail and got it back today via Fedex..... They put a new case on it and a new rod and sent a letter of apology for any inconvenience that this caused me... not only that but they ran the machine through a series of test to make sure that it operated correctly.... These folks are serious about keeping us happy.... I just hope someone at First Texas reads this and pats the folks in the Service Department on the back with a couple of "atta boys".... Best to all, Richard Robinson
BTW, I guess everybody has one that slips by QC occasionally

Authorized Fisher Dealer

 

[brick731]

i also sent in a 1270 for repair. i am the 2nd owner and unfortunately,no warranty.hence $95.00 flat fee for repair detector had erratic noise. technician called and told me they found a broken wire in coil lead.(i sent in my 10.5" coil) when i got it repaired and sent back, i saw that they had replaced the bottom half of the housing,cleaned the battery contacts,put on new decals AND put on a new 10.5" coil. this was about a 3 week turnaround. works like a champ !needless to say i am very pleased with that service

 

[patch]

I DON'T KNOW ABOUT THEIR SERVICE,BUT I SENT THEM AN E-MAIL TO ASK SOME QUESTIONS ABOUT F5&F70. THEY NEVER BOTHERED TO REPLY.

 

[robert roy]

Guess it depends on you happen to contact there. Some people think Fisher is just the best. Others think they stink!!!
I tend to agree; their customer service leaves much to be desired. ALso please note that there are no DVD training
wheels for the buyer on either the F75 or the newer F5 and F70. I have looked all over the Kelly Co website and can't find them. I called Fishers and keeping getting, "Oh we plan to have a DVD in the near future." Then I get another customer service rep who says, "Oh, we have NO plans for the DVD."
They leave you high and dry to figure out how to use the machine by yourself. Personally I HATE reading technical stuff. I'd MUCH RATHER sit down in front of the TV with my detector and get a quick start and read the maunals as needed.My next door neighbor can't read! Did you know how many people out there can't read? I was surprised to find out there that there are LOTS. my neighbor wanted to know about what I was doing so I gave him a book on MDing and the Lost Treasure magazine. His wife told me he can't read a word. Talk about being embarrased!
I sent them an e-mail WHY I HATE FISHERS. I will continue to do business with Garrett and Whites! While it is true that Tesoro doesn't have DVD's either, at least you get raveing reports about their customer service. They bend over backwards for you. Just my opinion!
RR

 

[ElginTim]

Haven't found any problem with reading the manuals on anything I've owned, but for the most part trial and error will get you where you want to anyhow. DVD? Couldn't stand the thought of sitting down with the TV while I have a new detector ready and waiting. Having swung a couple Garret noisemakers in the past, I'm wondering who needs a DVD to learn how? Pretty simple operationally, even more so for Tesoro. More than enough quick start info around here for just about any machine anyhow.

 

[Mike Hillis]

Robert.

I really am curious about what Fisher machine you've owned recently that you needed service on? Personally, I don't believe you have any experience what so ever with Fisher's service department. Please correct me if I am wrong as I really want to understand why you hold the viewpoint you do about Fisher.

Mike

 

[Mark in NC]

I've never seen a company as large as First Texas/Fisher be so quick to respond to the needs/wants of the metal detecting community. I can't help but think about the arm straps for the F75, the weather-proofing for the T-2 and F75, the grip upgrade for both those units, a slicker owners manual for the 75, etc. They do something very, very unusual these days... they seem to actually LISTEN to what we want! People were anguishing over there no longer being a Fisher multi-frequency water detector... what happens? The CZ21 is released.

Will there be training\instructional DVD's? I'll betcha if enough folks ask for them there will be (although at the incredible pace at which they've released new detectors, it would be a TON of work and cost). I've never had any troubles with my Fishers that required them to go back to the service department, but most folks I've talked to have been very pleased with their service.

I can understand you wanting a DVD since you don't like to read, but them not providing one when it's not a current option... I don't see what there is to "hate" on them about... now if they sold one with the detector, then wouldn't give you one, that would be a different story.

One fellers humble opinion....

 

[Cal_Cobra]

I have to admit Fisher has never answered an email I've sent them, BUT if I call them for a technical question, I ALWAYS get an engineer that knows his stuff (I think I've usually been directed to Daniel), takes the time to talk with me, and isn't in a hurry to get rid of me. Maybe their all like that, I don't know.

 

[robert roy]

>>>>>Will there be training\instructional DVD's? I'll betcha if enough folks ask for them there will be<<<<<<<<<<

People have to get off their backsides and not be afraid to say something. Most people just don't speak up so end up looseing in the long run.
True, some people don't care one way or the other...others do and their opinions are just as valid as anyone elses.:detecting


>>>>>(although at the incredible pace at which they've released new detectors, it would be a TON of work and cost)

If its a money issue for them all they have to do is add the cost of the DVD to the MD. Its not that much.
And now I think I am going to go home and act my age....take a nap!!!
Regards


RR