I just had an ironic situation...nothing to do with MD, but everything to do with service. I have a pool robot that died, it was an expensive piece of hardware, and two months ago I took it to our local BIG chain pool store as their listed as a designated repair facility. After about five weeks, I hadn't received any updates as to the status of my pool robot repair. I called the store, and the guy that worked in the service center told me he didn't know the status, as that particular model is too complicated for them to repair, so it goes to another facility to fix it (that's only 45 minutes away incidentally). I asked if he could call them and see what's going on as my pool was starting to look like a science experiment, and he said they don't have a phone #, they just ship them off and their corporate office does everything as far as billing and such. I explained to the guy that all I was asking for was some kind of update, and that I didn't think I was asking for too much. He said he'd look into it and get back with me. A week later the guy leaves a voice message at my office and says that he can't check the status, as again they don't have a phone # for the repair vendor, but they have some type of website to log the repair status, but they don't have internet access at the store.
I thought this was all very odd, so I opened a complaint from their company website, and got a call from their district manager. He was very apologetic, and such and explained to me how they don't fix these in house because their computerized and such, so on and so forth. I said that's fine, but you've had my pool cleaner for six weeks now, I just want a status so I can figure out what to do with my pool in the interim. He said he'd get back with me.
This morning (eight weeks later) the pool store called me back, and said that the repair vendor had a snafu, they had lost the pool robot, but then found it this week, but the repair costs were so high on it, their just going to ship me a refurbished unit, gratis, no charge due to all the hassle.
I'm thinking OK, bottom line is you guys lost the robot, probably never did find it or you wouldn't be sending me a refurb. At least I'm getting something back.
