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:fisher: Message from Fisher about the warranty & repair issues. :thumbup:

Mr.Bill

New member
Fisher backs the F75 with a 5-year warranty, and is proud of its warranty performance to date, as there are currently no unresolved issues with any F75 that has been returned to us for repair.



Unlike all other high performance hobby metal detectors on the market today, the F75 is a revolutionary product by virtue of both its mechanical and electronic designs. The combination of revolutionary design and the often challenging operating environment of this product will inevitably reveal limitations and opportunities for improvement. The goal of Fisher Labs is to be the undisputed world-wide leader in metal detection technology; in this quest for distinction we are aware of the risk involved in cutting-edge innovation and fully accept that we will encounter critics and skeptics.



Fisher employs a world-class quality assurance system; one feature of this system is a Corrective Action Process where customer concerns and actual product failures are addressed in a professional and systematic fashion. Through this process, the root causes of all complaints and failures are identified scientifically, and solutions to all problems are developed and implemented. These solutions include both the repair and replacement of any defect, as well as the feedback of improvements into the product's design and manufacturing processes.



The quality assurance system at Fisher Labs is borrowed from the automotive Industry. The president of Fisher Labs has a background in the automotive industry and brings this system with him to Fisher. The quality-assurance and manufacturing executives at Fisher have broad, accomplished backgrounds in both the automotive and consumer electronics industries. The chief designer of the F75 is the electronic engineer behind most of the high-performance detectors on the market today, including those of many of Fisher's competitors. These executives bring their experience to Fisher in the form of a quality assurance system uncommon for a medium-size design and manufacturing company. To learn more about the Fisher Labs Quality Assurance System, please refer to the QS9000 standard adopted worldwide by the automotive industry. Information about the QS9000 system is available through internet search. The high value added components of the QS9000 program are incorporated into the Fisher system.

Tom Walsh

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