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The Finds Treasure Forum Classifieds is for individual use only with the exception of banner advertising buyers. Those buyers may advertise their traded in, discontinued models, etc.

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FISHER and Southern Treasures customer service is #1

Tagamet

New member
I had a great conversation with the president of Fisher today. He'd spoke to Brian at Southern Treasures yesterday and had Brian ask me to call him. We went over all the variables and adjustments I'd tried with my F75 prior to my returning the machine for service. He was genuinely interested in what might have been going on, because they had been unable to get the machine to behave poorly. Since he and I couldn't make a phone connection yesterday and he was aware of how anxious I was to get a functioning machine back in my hands, he'd gone ahead and shipped my F75 late yesterday BY 2ND DAY AIR. It'll get here tomorrow! Although they had tested my machine with the same coil I'd had, he did think that that might be one variable that may have been just quirky enough to make a difference across settings (as in geography - TX vs PA). He asked that I try it out, and if I'm still getting irratic behavior from the machine to call HIM and he'll trade out the coil to see if that's the problem.
The bottom line is that whoever posted on here that "Fisher wants to get it RIGHT" was 100% accurate. If it was a publically trade stock, I'd buy it (it's not, I checked).
These days, it's really neat to FIND a company that's sensitive to it's customer's needs and is willing to go the extra mile to meet those needs. It just makes sense to support those companies.
Thanks Fisher,
Tagamet
 
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