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first texas customer service = bad

D

dougj7

Member
What happened to their customer service?.. that's what I'm wondering.

I sent my T2se in for the upgrade. It was delivered to El Paso on Nov. 25th. I decided to call yesterday (12/4) to get an update on the status since it was well over the typical 2-4 days. I spoke with Ruby and she said she or Juan would call me back because their system was currently down. No call received on 12/4.

I called again today (12/5) and spoke to Juan. He said he would get back to me either by phone or email. No phone call or email received.

Anyone else have a problem just getting a simple answer from them? Was my request unreasonable?
 
i imagine the response to the f-75 and t-2 upgrades has them a little overwhelmed right now.
 
Mine has been there for nearly 3 weeks, AFTER taking nearly 5 days to get there by Fedex. I did send an email to them to check on the status. I did recieve a very quick reply from Juan. Told me he would get back to me the next day. Well....the "next" day has come and gone. I'm not mad...just glad I have a good back up detector.
 
I would say they have a VERY heavy work load, it may be that they didn't suspect such an overwhelming response to their upgrade offer?

Another thing to factor in is the Holiday season overload at the shipping services. I'm glad I don't have a metal detector out for a two way travel right now!

Mark
 
I had sent my Eurotek Pro in to them recently to get the pinpoint button fixed. It arrived in El Paso on the 21st of Nov, and I got it back today. Considering that a holiday fell in there, and that their techs do not work on Fridays, I am pleased with that turn around. I also stayed in contact with Felix during the process.
 
In comparison to the others who have a single brand, they do pretty good.
 
Think we need to cut their team some slack. I have never had a bad experience with FT service and they have always been very responsive. I am sure they are overwhelmed at this point with upgrades. Sent mine out pretty quick and it was already number 305 that also needed some additional repairs being the original model not my T2 LTD which may go out next.
Besides.
I will put up with a little less responsiveness for the number of relics I dig with their machines.

John Frezza
John in Wilmington
 
John in Wilmington said:
Think we need to cut their team some slack. I have never had a bad experience with FT service and they have always been very responsive. I am sure they are overwhelmed at this point with upgrades. Sent mine out pretty quick and it was already number 305 that also needed some additional repairs being the original model not my T2 LTD which may go out next.
Besides.
I will put up with a little less responsiveness for the number of relics I dig with their machines.

John Frezza
John in Wilmington
Click to expand...
Hey John, you should be hearing from them soon, mine was 304 and was sent out today.
 
The received my F75SE on 12/01. I haven't received a # from them yet.. With work and deer hunting I don't have time to use it now.. so I'm in no hurry for mine @ the moment..
 
Their a little backed up right now with service calls. Tek and Fisher have the same service center. Not to mention Bounty Hunter..

Add the holidays.....wow !! It is going to take a while for them to get caught up.... Cut some slack...:laugh:
 
n/t
 
Folks I worked 13 years in retail. Everyone thinks that they are the only customer. Do not be so danged demanding of folks that are overwhelmed with work at the moment.
 
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