The dealer that (for some unknown reason) many love to hate - Kellyco. But let me tell you a story about my dealings with their customer service people...
The day that my order shipped, they had a computer problem. As all of us know, it happens. Because of their computer crash, I did not get the customary email with my tracking number. When I inquired, I began getting emails and phone calls from their customer service people, attempting to resolve the situation as quickly as possible.
It may not sound like a big deal to some of you, but I have a rather high dollar piece of furniture that is floating somewhere between here and Florida that I ordered from a furniture dealer. I say floating because the dealer can't tell me where it is, when it will be here, and can't tell me what shipping company that they used. The kicker is that they aren't in any hurry to find out. If it doesn't show up i a couple of weeks, they will look into it.
Compare that to Kellyco, who made huge personal efforts to get me the tracking information, when it really isn't due to get to me until this coming Monday.
Customer service is sometimes about big things, but more often, it is about taking care of the little things. So far, Kellyco scores big points with me!