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explorer xs parts and service

A

Anonymous

Guest
I have sent a number of e-mails to minelab asking for a dealer where I can get parts and service plus another xs other than buying from kellyco, but they will not answer e-mails, can anyone on the forum help me out or do I have to go through kellyco for parts and warranty service? I had to buy an xlt for my wife because I will not buy from kellyco. Please help I still need one more detector for my son and would prefer an explorer xs.
 
Ss far as I know you can get parts from any minelab dealer, service is only done by Minelab Las Vegas.. there is an 800 number to call on minelab.com for closest dealers, or go to the sunray page here and look at his dealer listing...
 
Thanks for the reply jim it is appreciated. No I didn't get an 800 number in my paper work from minelab allthough kellyco sent paperwork telling me I had to go through them to buy a detector mail order as I have no minelab dealer nearby, also that I had to go through them for warranty service. Because of problems with kellyco I will not do business with them even if it means eating the xs I purchased 4 weeks ago. Also cannot get minelab to respond to my e-mails although I e-mail them daily. This is very disapointing as I really do like the xs but I can get local service on the white I just purchased for my wife. I would have bought 2 more units if minelab would have sent the info requested. As is I am not certain if I can get any service if my unit goes down if they won't answer my e-mails I do not feel too comfortable about buying more of their products. Again thanks for the reply and good hunting. larry
 
..of some decent deals in XS's. Email me if interested.
HH
Elmer
 
Larry, Like many of the detector companys they dont answer too many E Mails, but if you call they will take care of you. The number to find the closest dealer is 1-888-517-2066 and the number for the Minelab service dept here in the U.S.A. is 1-702-891-8809 and I bet they will be very happy to take care of you.
Rick
 
If you got itthrough KCo Minelab still services it, they might be a middleman though.. but you dont need a dealer to get service.. just call the service center in Las Vegas.. there is a 800 number at minelab.com that gives local dealers, they dont allow mail order except from KCO though, Asa for the emails, what email address are you using? I am not sure they even have a generic one except that web page inquiry thing which no one ever seems to get a reply from.. Maybe the web page int set up right and no one ever sees them.. use the phoine number they are very helpful... I wont do business with KCO either.. I will buy used first, and if it breaks I will just pay for service, fix it myself or buy another
 
The information for your minelab can be found in your book that came with your explorer. I called them and there is a form you can find in the book to send in for service.
 
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