Excellent service from Minelab

[Cowboy26a]

Turned on my CTX3030 last Friday and noticed that i had a dark streak on the right side of my screen. Searched the forum and saw where a few others had the same problem and Minelab took care of their issues. I called Minelab the same day, Friday, and was told that their system was down due to storms in the area and that the employees were going home early as a result of the system being down. Nadia, the customer service rep, gave me her direct phone number and told me to call back on Monday to get a RMA number. Early Monday morning I get a phone call from Minelab and it's Nadia the Service Rep. She takes my info and gives me the RMA number and sends me an email from which I printed a postage paid label. I dropped the unit off at the UPS store and it will be delivered tomorrow, Wednesday, to Minelab. I wish all companies had that kind of customer service. Kudos to Minelab for not only making great detectors but also having great customer service. P.S. I kept my trusty Etrac for times like this.

 

[mickfin]

MLs track record isn't real GOOD 4R most??? Glad thy helped you your the Lucky one,
If thy do the same 4R everybody it will take some time??? 4R ML too get some Good feedback,
I mite be wrong??? but I think im not,

 

[jtalley007]

After many tries at resolving some issues Brian sent me a return label and a week and a half later a brand new baby ctx arrived. Nothing they could have done any better.

 

[mickfin]

Sounds good 007!!!!!!!!! cozz iv had a CTX 4R about four months N I Love it,
sounds Like Good News from Minelab?????????? May the force be with us all,

 

[Cowboy26a]

I recieved a follow-up call Wednesday from Minelab telling me that they recieved the CTX3030 and that a tech would call me when the machine was looked at.