SwingBlade
New member
This is the second time in four months that I am sending back my Excal II back to Minelab. I sent it back in March (unit bought in Sep 09) because it couldn't hold a threshold (it sounded like tuning in a shortwave radio). I waited patiently until mid May to get it back. I used it once and it was fine. Took it out over the weekend...After a one hour ride to the beach, I turned it on and the same thing happened again. Now my patience is over.
I called Minelab on the drive home as I had nothing better to do, after working my way through a maze of call center workers, mid-level managers, I finally ended up with the new service manager. I had a lengthy conversation with him, and try to explain the level of frustration that I and all other Excal users are experiencing. The fact that a machine that costs $1200 that has to be sent back twice is unacceptable... I told him that $1200 is a mortgage payment for some people and that his company has to stand up to "the best metal detecting technology" like they claim to answer the phone to. I am writing a letter based on our conversation and I am requesting a brand new in the box Excal (not that it wont happen to the new one). I will keep all of you posted.
Any suggestions with what to do if I get denied? I can use it as a anchor for my boat, a bat in the local softball tourney or use the crappy shaft that they give you to poke holes in my lawn to core aerate it.
SwingBlade
I called Minelab on the drive home as I had nothing better to do, after working my way through a maze of call center workers, mid-level managers, I finally ended up with the new service manager. I had a lengthy conversation with him, and try to explain the level of frustration that I and all other Excal users are experiencing. The fact that a machine that costs $1200 that has to be sent back twice is unacceptable... I told him that $1200 is a mortgage payment for some people and that his company has to stand up to "the best metal detecting technology" like they claim to answer the phone to. I am writing a letter based on our conversation and I am requesting a brand new in the box Excal (not that it wont happen to the new one). I will keep all of you posted.
Any suggestions with what to do if I get denied? I can use it as a anchor for my boat, a bat in the local softball tourney or use the crappy shaft that they give you to poke holes in my lawn to core aerate it.
SwingBlade