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Ten years ago when I bought my Explorer XS, there was a problem with the plastic cracking at the upper rod anchor point under the housing. The turn around time was pretty quick. Forty days is excessive regardless of the high demand.
, 
and 
, bit the bullet and bought a 
E-Trac,I damaged it and off to the service center it went.28 working days later brown truck delivered it on the 25th small issue back lite not working not sure if it was checked by the service department or it happen dearing shipment 
back to Las Vegas on the 
26th hope it's not another 28 working days!!!