slider66
Member
Dear Minelab,
I purchased my CTX 3030 in late June 2016. I have been using it at the beach in the water. My CTX is broken now. I am getting an error message saying USB connected. I am super careful with my machine. Moisture got into the USB port. Not water just moisture. It really upsets me that I spent 2400 dollars on a machine that is rated to 10 feet. You advertise this machine as all terrain and beach ready. It's the best machine I have ever used but you have a design problem.
I received this from your Company on how to fix my problem.
You can flush USB with fresh water, hit it with a cold hair dryer to dry it out then spray it with QRC QD contact cleaner (sold in electronic stores), wipe it out and spray with an anti corrosion spray sold in electrical and marine stores. The brand we use here is called "B'laster", .
If you want to help prevent it from happening again you can put a bead of silicone caulking around the cap after you have tightened it by hand. It is pliable and can be easily removed..I use a tube of GE 100% Silicone clear....
I did this exactly. It cost me 45 dollars to try this fix. It did not work. I am driving to KELLYCO tomorrow with my machine. You are aware of this problem. It is a design problem. People are afraid to take this machine in the water. Please take action and fix this problem like you did on the battery problem with the seal or do a recall and give us our money back. Thank you. By the way I have two of your Excal's and the CTX. I love all of them. Stand by your products and do the right thing.
I purchased my CTX 3030 in late June 2016. I have been using it at the beach in the water. My CTX is broken now. I am getting an error message saying USB connected. I am super careful with my machine. Moisture got into the USB port. Not water just moisture. It really upsets me that I spent 2400 dollars on a machine that is rated to 10 feet. You advertise this machine as all terrain and beach ready. It's the best machine I have ever used but you have a design problem.
I received this from your Company on how to fix my problem.
You can flush USB with fresh water, hit it with a cold hair dryer to dry it out then spray it with QRC QD contact cleaner (sold in electronic stores), wipe it out and spray with an anti corrosion spray sold in electrical and marine stores. The brand we use here is called "B'laster", .
If you want to help prevent it from happening again you can put a bead of silicone caulking around the cap after you have tightened it by hand. It is pliable and can be easily removed..I use a tube of GE 100% Silicone clear....
I did this exactly. It cost me 45 dollars to try this fix. It did not work. I am driving to KELLYCO tomorrow with my machine. You are aware of this problem. It is a design problem. People are afraid to take this machine in the water. Please take action and fix this problem like you did on the battery problem with the seal or do a recall and give us our money back. Thank you. By the way I have two of your Excal's and the CTX. I love all of them. Stand by your products and do the right thing.
