davidweber
New member
i want an excal...but being new, have read on many forums that customer service is horrible....comments?
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customer service newbie
- Thread starter davidweber
- Start date
deepdiger60
New member
Hi David welcome to the forum , i dont know if CS at Minelab was ever horrible it,s had it,s problems in the past but how that Kellyco has there own tech,s for Minelab from what i heard from a few people that the customer service is excellent !!! very good and fast i heard nothing contrary , i give you a link and you can judge it from there . If you get a Excal great chose GH Jim
http://www.kellycodetectors.com/minelab/
http://www.kellycodetectors.com/minelab/
Critterhunter
New member
I don't think Kellyco repairs the Excals for Minelab, do they? Either way, yes...Am hearing Minelab's customer service is getting pretty darn good these days. Faster turn arounds too.
dewcon4414
Well-known member
My Xcal went back twice i just got it back yesterday. I wouldnt call their service horrible.... they did some things that didnt satisfy me which i wont go into and had to do a redue. Stuff happens. According to ML Kelleyco does NOT do Xcals so i had to send mine to Ill from florida (where kelleyco is located) they paid for the last one. End result i got a great running machine now. But it did take a month ..... then another couple weeks because of the 4th. Bottom line to me is..... the Xcal is the best in the water and id buy another. Hope that helps.
Dew
Dew