Coil Replacement

[tjhoosier]

Just wanted to share this with everyone. The connection ears on my 7.5 k coil broke and I contacted Minelab about replacement or repair. Jeff Otero was quick to respond via email that my 505 was still under warranty and that the coil would be replaced for me. I boxed it up and sent it via USPS per his instructions. I got a call from Lon that they had received it and had a replacement coil in no time. All of this took place in the time span of a week. I believe that is great customer service. Wanted to thank those guys for taking care of my issue and letting everyone else know how good the service was. I know from personal experience how often we hear the complaints, but so infrequently do we hear any praise. Thanks Minelab for prompt and efficient customer service!

tjhoosier
Minelab Xterra 505

 

[T.A.L.LasVegas]

That is great, exceptional service. You should write a letter to his manager informing them that Jeff Otero took excellent care of you because it is managers that receive complaints about how horrible the customer was treated, I know when I was a manager in retail that maybe once every two years I would received notice that one of my employees took great care of someone because like you said we only hear from the complainers.
HH, Todd

 

[David]

That is a common problem I think, my connection ears on my 7.5 kHz coil ALSO broke.

I tried to fix it with glue and extra plastic. My machine is now out of warranty.

Since I tried to repair it myself and it is out of warranty. I wonder if Minelab will replace my coil.??

I may now contact them next week and ask.

 

[ajrobbs]

I wish you all the luck with that David but I doubt they will. Hope I'm wrong. Regards, Aaron

 

[tjhoosier]

But you never know unless you ask!