Broken coil replaced with a new one. Thank You, Minelab.

[kschae4]

I decided NOT to try any epoxy fixes at this time so with a month left on my Nox 800 three-year warranty, I chose to engage Minelabowners.com to replace or repair the 11" pro coil. The ticket was opened last Monday. 7/11 and after filling out the serial number, date of purchase, and an explanation of why I have broken coil ears I received authorization instructions to send the coil to the detector repair shop in Alum Park, Pa, Tracking information email alerts indicated the work order was under review and by last Thursday, the update showed that a replacement coil will be scheduled for home delivery by cob today, Monday 7/18. In addition to the new coil, also included was a new nut and bolt and two shaft rubber washers. Outside of my initial priority mailing cost, there were no additional costs to me.
Thank You, MInelab for an outstanding customer service experience!

 

[BW]

That's how great companies operate and stay in business. With a excellent product and excellent customer service.

 

[Mark kus]

Nice I detect the beaches a lot and the sand wear the washers down quickly so I bought a bag and I also epoxied a coil stiffener on my ears>
The ears will wear eventually so that's adds some rigidity to them...
Mark

 

[kschae4]

Nice I detect the beaches a lot and the sand wear the washers down quickly so I bought a bag and I also epoxied a coil stiffener on my ears>
The ears will wear eventually so that's adds some rigidity to them...
Mark

Mark,. I have some Hoppe's elite gun oil handy, so I think I'll add a couple of drops to the new rubber washers when re-assembling.

 

[BW]

Wouldn't the gun oil cause more problems with the fine sand sticking to it and causing the rubber to wear even faster?

 

[JimmyCT]

Wouldn't the gun oil cause more problems with the fine sand sticking to it and causing the rubber to wear even faster?

Exactly

 

[kschae4]

Yes, i was rethinking the options. I haven’t applied any oil/ lubricant at this time.

 

[Mark kus]

Don't use oil on any of the plastic I've seen it degrade and fall apart on one equinox not sure what that plastic is made of?!
Mark