jtalley007
Active member
There has been a lot of talk both ways on Minelab service. All I can say is they have bent over backwards to help me with the CTX problems.
I bought one last July before the update and honestly have had some issues.
In hindsight I should have asked them to replace it from day one but did not want to part with it for any long period.
I waited and finally told them the problems I have had and Brian got an OK to replace my machine.
Nobody likes having problems but really since we know they are going to exist, it really boils down to how the company steps up to the plate to help.
Honestly, there is nothing they could have done any better. Took me a week and a day from the time I shipped my machine and if Brian had not been out of the country it would have been faster.
They paid the shipping both ways so I was only out of my detector for a week and all I can say is double thanks to all that helped me.
I know it is frustrating to have problems with such a high end machine and I don't like that either, but in my 40 years of detecting there is nothing like this machine IMHO when working right and that is why I love it.
All I can add is if you have a problem, ask your dealer to help, if that does not work then be kind and patient along the way and I think you will be pleasantly surprised.
Please and thank you go a long way in today's world where people have forgotten these basic values.
If you have any problems I can only hope your experience is like mine and if it is be sure to take a minute and thank them.
I bought one last July before the update and honestly have had some issues.
In hindsight I should have asked them to replace it from day one but did not want to part with it for any long period.
I waited and finally told them the problems I have had and Brian got an OK to replace my machine.
Nobody likes having problems but really since we know they are going to exist, it really boils down to how the company steps up to the plate to help.
Honestly, there is nothing they could have done any better. Took me a week and a day from the time I shipped my machine and if Brian had not been out of the country it would have been faster.
They paid the shipping both ways so I was only out of my detector for a week and all I can say is double thanks to all that helped me.
I know it is frustrating to have problems with such a high end machine and I don't like that either, but in my 40 years of detecting there is nothing like this machine IMHO when working right and that is why I love it.
All I can add is if you have a problem, ask your dealer to help, if that does not work then be kind and patient along the way and I think you will be pleasantly surprised.
Please and thank you go a long way in today's world where people have forgotten these basic values.
If you have any problems I can only hope your experience is like mine and if it is be sure to take a minute and thank them.
