I posted earlier that the mounting bracket for my control box broke. It broke right at the end of the length of the two screws. I sent it in for repair. They requested I send in my coil also.
I sent my coil, box, s rod and my headphones because the tab that holds the ears piece spring was broken. First off they could not find my detector when I called to check on it. Secondly they said my coil was bad. I said "hold on for a minute", how can the coil be bad I set the detector down to dig a silver dime, the coil was working fine, the box just fell off in the dirt. After a lot of argument and dissatisfaction I agreed to buy a new coil and new head phones. I told them I wanted my old coil and headphones back. They said it is company not to return those if you buy new one. I Argued that those items belong to me, I purchased the separately, because the 5 x 8 coil does not come standard on the pro. It was of no use, Garrett charged me for a new coil, headphones, control box cover and labor. I feel I was ripped off after all of the good things I have heard about Garrett service.
After all the responses I have heard on this forum concerning the control box breaking you would think Garrett's would make an engineering change by putting longer screws in the control box. They are not going to do that.
My detector is out of warranty, but you would think they would make this change free of charge because the are aware of the problem. Keeping my coil and headphones is a completely different issue. I argued, but I could see I was getting nowhere. I was afraid if I continued I may never get my detector, coil, headphones and s rod back if I continued.
Word to the wise, mark all of your equipment in some fashion so you can be sure you get your material back.
I'm very unhappy with my dealings with Garrett and this will affect my business dealings with the Garrett Company.
I must admit I love my Garrett detector,it has found me many little treasures.
I sent my coil, box, s rod and my headphones because the tab that holds the ears piece spring was broken. First off they could not find my detector when I called to check on it. Secondly they said my coil was bad. I said "hold on for a minute", how can the coil be bad I set the detector down to dig a silver dime, the coil was working fine, the box just fell off in the dirt. After a lot of argument and dissatisfaction I agreed to buy a new coil and new head phones. I told them I wanted my old coil and headphones back. They said it is company not to return those if you buy new one. I Argued that those items belong to me, I purchased the separately, because the 5 x 8 coil does not come standard on the pro. It was of no use, Garrett charged me for a new coil, headphones, control box cover and labor. I feel I was ripped off after all of the good things I have heard about Garrett service.
After all the responses I have heard on this forum concerning the control box breaking you would think Garrett's would make an engineering change by putting longer screws in the control box. They are not going to do that.
My detector is out of warranty, but you would think they would make this change free of charge because the are aware of the problem. Keeping my coil and headphones is a completely different issue. I argued, but I could see I was getting nowhere. I was afraid if I continued I may never get my detector, coil, headphones and s rod back if I continued.
Word to the wise, mark all of your equipment in some fashion so you can be sure you get your material back.
I'm very unhappy with my dealings with Garrett and this will affect my business dealings with the Garrett Company.
I must admit I love my Garrett detector,it has found me many little treasures.
