Anyone know how to get a hold of someone at Fisher (FT) who cares?

[LilloEsquilo]

I'm looking for a part for an F-75 that can't be gotten by the dealers, emailed Fisher and (of course) got no response. I'm pretty leery of companies that don't answer emails in customer support but I'd like to give these guys the benefit of the doubt before saying they suck, so does anyone know who to contact there about the arm cuff? Anyone at Fisher (FT) can feel free to contact me as well about it I'm willing to pay for a new one not looking for freebies here.

If nothing comes up here I will call their number and see if I can do this. I'll let you guys know how this is handled so we get an idea of what their customer service is like. Always good to know!

 

[BuckeyeBrad]

if I had an issue that needed dealt with, I'd call on the phone. They have a person who's job is to take service calls. The ONLY time I've ever caught them not available is lunch or sometimes when they might be in a meeting at which point you can leave a message but I keep trying a little later because I know a direct phone conversation with the right player is the best way to go. They deal with phoned in issues first and emails when they can can get to it and if they're busy taking calls and or working issues internally, get what's gonna happen with email questions? In spite of what some may have observed from using emails with other companies, they ALL are like I said. Use the phone first. It works.

 

[Elton]

You can call Daniel.He cares. Mike Scott Hobby Sales manager also cares.
In fact I have never spoken with anyone at (Fisher) who didn't care. Their main goal was to make a Happy Customer.

Maybe it's just been a busy time for them, or your e-mail wasn't delivered.

Try this service@fisherlab.com or info@fisherlab.com


[size=large]915-225-0333[/size]

 

[Shambler]

They all seem to care.... There's a reality to detector sales though that I would imagine limits the manpower you can have on hand. Be patient and you'll get the response you're looking for.

 

[LilloEsquilo]

Shortly after posting this a Fisher employee messaged me. Pretty impressive considering it's a Sunday. It makes you feel good knowing you made a wise investment in your detectors. I figured this should be posted so that they can get the credit where it's earned.

 

[woodwizard]

see lillo-they are people who still care left in the world-good luck on arm cuff

 

[Elton]

n/t

 

[blacktoe]

I have emailed them twice and got a response both times in a couple of days.

I called once and talked to Felix and sent in my detector for repair. I had it back in 8 days.

I also messaged Mike Scott one time on another forum. It took a couple of days for him to reply and he apoligized for not responding sooner as he said he didn't go to that forum but every so often. He took time to answer my question. Seems like a nice guy.

I am happy with their service.

Sometimes using email they are probably too busy to be online all the time.

blacktoe

 

[LilloEsquilo]

Hiya El how ya been?

Just wanted to update people on FT/Fisher (same thing but gotta include both I guess): the person who contacted me yesterday helped set me up ordering the arm cup. So my experience is that they will go out of their way to help their customers. I mean yeah you might say well that's as it should be, and that is true however many large corporations are NOT this way and don't care once they get your $$$. It's sad to say this, but it's refreshing to see a company that will do this. And I figured they deserve to have that made known, just as I would make it known if they didn't care. Fair is fair and they've passed the test in my eyes and that's worth knowing for all us customers and potential new customers as well. So kudos to FT/Fisher!

 

[jmaryt]

these days,good customer service isn't a given,although it definately SHOULD be!..first texas DOES care about this!

(h.h!)
j.t.

 

[Elton]

I am fine. Thanks for asking.Glad You were contacted. On a Sunday no less. That's pretty good.

First Texas is doing everything possible to establish first rate service, and follow up.
This is just one more example of their going the extra mile.
That was very nice of you to post a nice follow up.