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Anyone else have trouble contacting Tesoro?

O

Oldguy

New member
I just bought a new Tesoro Tiger Shark and want to purchase a spare "O" ring for the machine. Kellyco (where I bought it) states they only sell accessories, not parts, so they don't have the "O" ring. I e-mailed Tesoro over a week ago, didn't even get a reply. I used the e-mail link in their own web site so I know it I didn't mistype the e-mail address. Very disappointed in Tesoro's "great customer service". I enjoy my Tejon (purchased new 3 years ago, but never needed service on it) so when I wanted a water machine I went with Tesoro. I now wonder if I should have went with a White's machine instead. Has anyone else had difficulty with Tesoro not responding to customer's needs?
 
Sorry to say but they do not respond to email very well, at least that's what I have read what other people say about emailing them.

You can call, which is the way I get in touch with them and you will find a friendly person that answers the phone.
 
I just talked to rusty today! 2 rings and they picked up the phone, visited with him for nearly an hour, made me feel more like family than a customer. Can't say any other company has had that kind of an attitude when it comes to warranty issues.

Just call them. 928-771-2646
 
In my opinion we all have faults in one way or another but in this day and age when do you hardly ever get a live voice over the phone?....let alone for almost an hour to talk about your favorite hobby:)
 
I contacted Tesoro by phone and they are sending me a spare O ring free of charge. They do have great service, looks like they just don't monitor their e-mail. The phone was even answered by a person, not a machine. Nice.
 
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