Anyone dealt with this company?

[markhoyle]

Hi, Just new to all this and already need your help. Has anyone Delta with these people?
Global Outlet Corp.
5864 N. Northwest Hwy.
Chicago
Illinois
60631
Phone: 773-631-4951
Fax: 773-631-4871
Email: globaloutletcorp@comcast.net
http://www.supermetaldetectors.com
I've sent my money, as yet nothings turned up and they're not being very helpful. Hope their good, otherwise I'm out $680!!!!!!!!!!!
Cheers, Mark

 

[Bobbie]

That website does not look very professional, it looks bogus! Have you talked to anyone? If your check has not been cashed, I would stop payment immediately, cancel your order. If anything they may just be selling used equipment as they find it. Many manufacturers will not sell wholesale to a dealer who undercuts other dealers by percentages. When you order off the Internet, it is buyer beware unless you deal with a reputable company. I certainly hope you resolve this quickly.

 

[Ed SW Fla]

.... Like Bobbie said, if possible, cancel your check.

If not possible, report them to the Illinois Secretary of state AND visit them if you are within $680 distance of Chicago ... if ya know what I mean.

You are almost always better off dealing with more local "retail store front" folks. Hope you get your machine or your money back.

I'd also write all of the manufacturers of the products listed and for sure the one you chose to purchase through these folks. the manufacturer might be alble to lean on them if they are a legit dealer customer. I know White's would!

 

[Craig in Alabama]

n/t

 

[Brian(upstateNY)]

n/t

 

[markhoyle]

[quote Craig in Alabama]n/t[/quote]
Hi,
Thanks from you all. I've waited over three weeks from when they say it was sent, I know it's coming to New Zealand but when I first ordered the stuff, by C/C the web site charged me approx $25 dollars postage, but when I enquired with them re the time it would take, they told me 4-6 weeks! to arrive, but if I paid an extra $25 they would send it by air. I did this and then enquired how long it would then take, the reply from them was " I'm not a postal employee"!!! , I then sent them a rather critical letter about their customer service!. The reply back still stated they didn't know how long it would take, but gave me a link to the USPS, which i checked on only to find that it should take 4-10 working days and that the cost difference between that and the service which takes 4-6 weeks costs an extra $2!!. I've contacted then since to ask for an exact postage date and tracking number, to which I've been told that " I will send you the postage receipt". That was a couple days ago since then, nothing.
I would like to buy the stuff here but there's a distinct lack of suppliers of equipment. Anyone fancy supplying me to supply the rest of the country?
Many thanks again, Mark

 

[Craig in Alabama]

n/t

 

[Bobbie]

I have sent many things to Australia and New Zealand. If the correct forms are not filled out then your item goes by surface mail...hence called the slow boat!! USPS Airmail takes 10 days. Custom's forms must be filled out and then the item is held up in your country's custom office. The company must provide you with a custom's tracking number and an airmail tracking number. If they did not fill out the forms correctly this could be your hold-up. Also this company looks very questionable as to it's operation.

 

[markhoyle]

Thanks for that, If they don't get back to me soon I'll try to find out something via the customs office.

 

[James in Alabama]

n/t

 

[markhoyle]

Hi,
$50 for airmail

 

[cyberdan (SoCA)]

Sorry never heard of them but I did track down some info on one of the owners with different phone numbers.

Global Outlet
5907 W. Irving Park Rd.
Chicago, IL 60634-2618
Contact Name: Peter Porada
Job Title: co-owner
Address: 5907 W. Irving Park Rd
Chicago, IL 60634-2618
Phone: 773-205-8218
Fax: 773-205-5672
service@globaloutlet.com

 

[markhoyle]

Thank you so much for that,could be VERY useful, cheers Mark