A Sad Sad Day For MineLab Users

[migolddigger]

It truly saddens me to say this, and I want everyone who reads this to understand why I'm writing this letter. Today I learned of a tragic mistake was made on Monday May 5th 2008. Sandra from MineLab was let go from her Job. From what information I have gathered it was because of the new Company's downsizing. I can only go by what information I have gathered so If anyone would care to correct me feel free to do so anytime.
1st Let me start out by saying, that I have never met anyone so dedicated to there job and so willing to help anyone than Sandra. If there was ever a question you had you could always count on Sandra to have the answer. She was truly dedicated to her job and a breath of fresh air to talk to on the phone. From what I understand Dick Schultz will be filling her position. That will be a hard feat even for Dick if he would care to admit it. For those of you who don't know Dick Shultz, He used to be her boss and has been at Minelab for a long time. I have called Sandra on many occasions with problems I have had with my Explorer and she was spot on with her answers and her knowledge. Why would a Company such as Minelab Make such a grave mistake as to let such a wonderful, Knowledgeable person such as Sandra go? I will never understand that. They have made a terrible, ,terrible mistake in my honest opinion.
If they were smart enough to see the knowledge she possesses, they would at least keep her on a retainer like a
1-800 # for her knowledge so we as consumers / detectorist could ask questions and understand are detectors a little better. That alone is priceless and invaluable to everyone who's ever had a Minelab in there hands. I understand the rational thought process if your a large company and you purchase an existing successful company such as Minelab, that you might want to get ride of some employees.I mean, It makes sense from an overhead standpoint. The sad truth of the matter is Minelab is wrong wrong wrong in this instance. I only hope they retain her quick before some other company snatches her up.
Sandra you are a truly wonderful inspiration to us all. Thank you from the bottom of our hearts for all your hard work and always taking the time to answer all my questions.

Sincerely

Thomas E Weaver

 

[JoeSWFLA]

Sandy was a major asset to Minelab USA. I hope this isn't so.A lot of buy-outs
result in major judgement call mistakes,as to personnel adjustments.All
business comes down to one thing:SERVICE,SERVICE,SERVICE.That's
it.And the personal touch is what I look for ,not a cold corporate business
approach.They lose touch with there customer base,and that's poor
business relations.As for Sandy,some other competitor will grab her.
And as for references,she's got hundreds here on the forums.She
can put my name on there. I hope all this is a misunderstanding.
I'll wait and see.HH Joe

 

[sandman256]

[size=medium]I understand Minelab has been purchased by another company. Like when Fisher was purchased by First Texas (Bounty Hunter) service has suffered and many coustomers were lost.[/size]

 

[SEMPERFI61]

n/t

 

[RONALD99]

If it aint broke dont fix it, Well minelab just broke it.

Sandy you will truly be missed.

 

[goldnugget]

I have had nothing but Great Success with Sandra on any problems that I have had with my Minelab detectors. I sent it back for repairs and it was fixed ,but then I thought they were all tested before leaving the factory.

gosports1@aol.com

 

[BLONDI]

Does anyone know if this is what also happened the the guy from Panama that was in their repair department ? He was great to deal with and he too is gone .