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A little disappointed

M

markg

New member
A little disappointed. Had my ac adapter quit on my TDI SL. Call the Whites, they say, call the dealer where I bought the machine. Called the dealer and they say call service center, which is Centreville Electronics. Centreville says box up and ship to them to check. My cost was $5.95 shipping, on a machine I've had 6 weeks.
Now, on the flip side, I've had many other machines in the many years I've been hunting. Garrett has never asked me to send them the parts first, especially something as cheap as an adapter. They always sent me the part, at no cost either way. I even had them send me an entire detector before I sent them mine back. Same type of experience with 1st Texas, no issues there. Maybe that is the way it is now. Now that I've sent it off, I think I could have went to Wal-Mart and bought an adapter, (very simple, all the specs are printed on the adapter) for under $10.
 
I don't know what number you called, maybe the 1-800 which goes to regional distributors........ BUT call the factory and I bet you get treated differently.

1-541-367-6121 You will probably talk to Mary and tell her of your experience.
 
Maybe they just want to see why it quit, so they can fix the trouble with the new ones. Whites has always been good to fix any trouble with there detectors.
 
Thanks Larry, I'll do that.
I called the 800 on the Whites site
 
-- moved topic --
 
I will always call the factory. The regional distributor I deal with just wants to make a sale and after the sale if something goes wrong, it's o well. I always call the factory. Mary is great to deal with. Top notch. In my book. GS
 
Called Mary at the factory and explained to her what my experience was. She was upset and thought my issue should have been handled differently. Needless to say, she took care of me. I'm 110% satisfied with the customer service I received from White's. Amazing what the right person can do. Thanks Mary............
 
n/t
 
I wish you the best of luck thanks for posting.
 
Mary is awesome in my book!!!

HH
Mike
 
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